| 1.
|
Due
to MSN service problems, either party may experience disconnection
problems, we advise our clients to remain logged on for at least 10
minutes to allow the counselor to return. |
| 2. |
Please read MSN Communication Tips below. |
| 3. |
In the case of an abusive client the counselor reserves the right
to terminate session without notice - no refund. |
| 4. |
All clients have to arrive 15 min prior to their appointment for procedural/admin
reasons |
| 5. |
Last minute sign-ups will not be accepted |
| 6. |
The sessions will only address career development, university selection,
skills upgrade, labor market and industrial information. Any other
topics will not be entertained |
| 7.
|
Counselor's
e-mail address will not be given out to ANYONE. |
| 8. |
Only clients who have received an on-line session will get to contact
the counselor for e-mail updates. The counselor may refuse to respond
if he/she feels the question is better addressed in an on-line session. |
| 9. |
In the case of an unavoidable situation on the part of the counselor
the session will be re-scheduled. |
| 10.
|
If
the counselor is more than 20 min late the client can request a re-schedule.
If client is more than 20 min late the session will not be re-scheduled
and no refunds will be made. |
| |
|
| MSN
Communication Tips: |
| 1.
|
Unlike
regular chats, this session is a formal conversation with a counselor
and requires you to follow the appropriate turn taking and conversation
rules. |
| 2.
|
To
indicate that a sentence is following your current sentence, end your
sentence with three dots … |
| 3.
|
At
the bottom of the MSN Instant Message, you will see a messaging informing
you that the other party is typing a message, use this indicator to
pace your conversation. |
| 4.
|
Please
wait until you feel the counselor has answered your question, before
you ask your second question. |